Customer Experience Manager

Associate CX Manager - hybrid Englewood Cliffs, NJ - Contract until Dec 2026

Day-to-Day

We're looking for a Customer Experience Associate Manager to optimize our multi-channel support operations and ensure we’re delivering world-class service to our digital subscription customers. The ideal candidate has 3-4 years of operational experience with expertise in intelligent automation. This role requires experience a deep understanding of customer support tools and building workflows with precision. The Associate Manager must be a tenacious and analytical thinker, eager to dive into complex issues and drive impactful improvements in support delivery and customer satisfaction.

What You'll Do

• Continuously update both the internal and customer-facing knowledge base and workflow documentation for the CX team.
• Identify and automate recurring workflows across our CX teams.
• Ex...

Ready to Apply?

Submit your application today and join our talented team at Insight Global.