Customer Experience Manager

A highly regarded luxury custom home builder is seeking a Client Experience Manager to guide prospective clients through the early stages of their custom home journey.

This role is about building trust, creating clarity and nurturing relationships. You’ll be the first touchpoint for clients, supporting them from initial enquiry through to Concept Design Agreement, while reinforcing a thoughtful, design-led brand experience.

About the role: 

• Nurture and qualify high-value leads through considered, timely communication
• Support early client meetings alongside senior design and pre-site leaders
• Plan and host a curated Open Home Series that reflects quality and warmth
• Build relationships with real estate agents and local referrers
• Support events, client communications and premium collateral
• Use HubSpot and AI-enabled tools to maintain strong follow-up and data hygiene