Customer Experience Manager at Savannah Informatics

Confidential
📍 Kenya, Kenya, Kenya 💼 Full-Time 🕒 Posted June 26, 2026

Job Description

Job Description

Savannah Informatics is a Kenyan e-Health software company founded by clinicians and finance specialists to deliver interoperable, connected solutions for healthcare facilities, organizations and regions. Our vision is to enable a better healthcare future for Kenya through pioneering use of information technology and knowledge creation


Customer Experience Manager

Key Responsibilities:

  • Leadership & Team Management

  • Lead and develop the customer experience team, ensuring optimal workload distribution and staffing.

  • Provide coaching and mentorship to enhance team capabilities and foster career growth.

  • Implement leadership and training programs to build a customer-focused culture.

  • Act as the bridge between management and the CEX team, ensuring alignment with company goals.

  • Drive succession planning by developing skilled employees who can advance wi...
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    Job Details

    • Location Kenya, Kenya
    • Job Type Full-Time
    • Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
    • Posted Date June 26, 2026
    • Application Deadline August 05, 2026