Customer Experience Manager at GoldCare

Lead transformative healthcare solutions as a Customer Experience Manager with GoldCare. This pivotal role focuses on customer success and project delivery to enhance provider interactions and systems.
GoldCare is seeking a Customer Experience Manager with expertise in Home & Community Care or Long-Term Care. Your efforts will include managing customer implementations, fostering strong stakeholder relationships, and driving software adoption. You will also translate feedback into action to enhance product features and facilitate successful outcomes through training and guidance.
Key Responsibilities:
• Own end-to-end customer experience to ensure renewals
• Lead implementations of GoldCare software solutions
• Deliver training and guidance tailored to customer workflows
• Transform feedback into actionable product enhancements
• Build strong relationships with key customer stakeholders
Requirements:
• 10+ years in customer support within healthcare settings

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