Customer Experience Manager

We are seeking a dedicated Customer Experience Manager to oversee our Arlington, VA location.

This role requires an energetic leader with strong customer service skills, a passion for immersive entertainment, and a strong focus on driving business growth within the local community.

The ideal candidate must be available to work evenings and weekends, as our primary business hours are Wednesday–Sunday.

We offer a dynamic, hands-on environment that fosters teamwork, creativity, and growth opportunities.

Responsibilities:

• Oversee daily operations to ensure a smooth, safe, and high-quality guest experience Drive bookings and revenue through local outreach, partnerships, marketing efforts, and community engagement Manage staff schedules and support team members during live guest experiences, including stepping in when needed Handle customer inquiries, group events, and corporate bookings while delivering excellent guest se...

Ready to Apply?

Submit your application today and join our talented team at The Great Escape Room.