Customer Experience Leadership at Scotiabank

Shape customer service excellence as a Customer Experience Lead with Scotiabank in New Liskeard, Ontario. Present strategic support to your team while building effective client relations.
This leadership position requires you to oversee a talented team of Customer Experience Associates, enhancing service quality and fostering strong relationships. By acting as Officer in Charge when required, you will address emergencies and escalations effectively. You will drive innovative change management and elevate branch performance through customer-centric strategies.
Key Responsibilities:
• Manage and lead Customer Experience Associates effectively
• Cultivate strong customer relationships through superior service
• Serve as Officer in Charge for branch issues
• Enhance the customer experience through identified opportunities
• Assist with change management for new procedures
Requirements:
• Exceptional leadership and team management experience
• Strong customer s...

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