Customer Experience & Issue Resolution Specialist

UPS
📍 Mexico, Ciudad de México, Mexico 💼 Full-time 🕒 Posted February 28, 2026

Job Description

A global logistics company based in Mexico City is seeking a Customer Relations Specialist. The role involves managing customer complaints related to delivery problems and handling communications with senior management. The ideal candidate will have strong communication and conflict resolution skills, with experience in customer service preferred. This position will also interact with multiple departments to ensure effective resolution processes are followed and reported back accurately.
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Job Details

  • Location Mexico, Ciudad de México
  • Job Type Full-time
  • Category Servicio de atención al cliente
  • Posted Date February 28, 2026
  • Application Deadline April 09, 2026