Customer Experience Executive

Gorillas

📍 İstanbul, İstanbul, Turkey 💼 Permanent 🕒 Posted March 02, 2026

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Job Description

 Were Getir, the pioneers of super fast delivery. Our founding idea: Groceries in minutes, delivered to your door through our app. Now offering more delivery models across different locations, our goals are made possible by our one-of-a-kind business model with our unique technology at its core. 
 We know that our global ambitions can only be accomplished with exceptional people, and that is where you come in. Our rapidly growing environment is the perfect opportunity to take initiative and create your legacy.
 What Youll Be Doing? Design end to end customer journeys together with relevant teams according to customer insights.
 Leads & guides by journey mappings and work closely with Business, Product, Operations and Customer Services teams to create a better customer experience.
 Defines and manages satisfaction metrics (CSAT, NPS).
 Check all related metrics to improve the customer experience, like the estimated time of arrival.Ready to Apply?Submit your application today and join our talented team at Gorillas.
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Job Details

Location İstanbul, İstanbul
Job Type Permanent
Category Other-General
Posted Date March 02, 2026
Application Deadline April 11, 2026