Customer Experience Excellence Manager

Role Overview

The CX CoE Champion is responsible for establishing, governing, and scaling the Customer Experience Center of Excellence within the organization. This role drives standardization, digital transformation, and customer-centric culture across all accounting and back-office functions — ensuring consistent, measurable, and value-driven experiences for vendors, business units, and internal stakeholders.

Key Responsibilities

• CX Strategy & Governance
• Customer Journey Mapping & Experience Design
• Capability Building & Change Enablement
• Digital Enablement & Analytics
• Stakeholder Engagement & Governance Reporting
• Performance & Transformation Outcomes

Key Skills & Competencies

• Strong understanding of finance operations (AP, AR, GL, R2R).

Ready to Apply?

Submit your application today and join our talented team at adamsbridge.

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