Customer Experience Engineering Manager

**Overview**

Are you interested in working for one of the most exciting teams in Microsoft, relentlessly focused on customer needs and advancing Microsoft's cloud first strategy? Interested in a start-up like environment, passionate about cloud computing technology constantly evolving itself and driving growth in one of Microsoft's core businesses? Then the Azure Customer Experience engineering team, within the Engineering Operations (EngOps) organisation is for you!

The Principal Azure Customer Engineer (ACE) Manager is accountable for end‑to‑end engineering support delivery (AED – Azure Engineering Direct) for an assigned portfolio of Microsoft’s strategic customers, demonstrating strong partnership with internal and external stakeholders. This role serves as the primary leadership point of accountability and escalation and includes direct people leadership responsibility for Azure Customer Engineers.

This is a unique role following the “Player‑Coach” leade...

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