Customer Experience Engineer

DescriptionAs a Customer Experience / Support Engineer at our company, your key responsibilities will include:
Researching, diagnosing, troubleshooting, and resolving customer issues promptly and accurately.
Providing 2nd and 3rd level support for complex and technology-specific issues related to our products and platform.
Following standard procedures to escalate unresolved issues to appropriate internal departments.
Monitor and proactively solve issues within our cloud platform.
Qualifications
Minimum 2 years of relevant experience.
MS/BS degree in Computer Science, Engineering, or equivalent preferred.
Excellent written and verbal communication skills in English; knowledge of Dutch is a plus.
Experience with service and application support.
Familiarity with ITSM applications and support processes (ITIL).
Proficiency in Atlassian products (JIRA, Confluence, and Bitbucket).
Knowledge of Networking, Cloud platforms (Azure), and cybersecurity experien...

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