Job Description
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ESSENTIAL DUTIES AND RESPONSIBILITIES
The Customer Experience Coordinator is responsible for the functions below, in addition to other duties as assigned:
Directs the flow of customers through the Front End. Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum. Monitors breaks and lunches so customer service is not interrupted.Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner. Follows company policies relating to customer check out to increase customer satisfaction.Enforces security and cash control procedures to identify and prevent losses. Assists cashiers with getting change, checking prices, voids, refunds, etc. Conducts unannounced audits on cashiers.Monitors the performance of cashiers and lot attendants and provides feedback to managemen...