Customer Experience Consultant

The Openwork Partnership
📍 Swindon, England, United Kingdom 💼 Full-time 🕒 Posted June 10, 2026

Job Description

The opportunity

We’re looking for a detail-oriented and collaborative individual to support the delivery of the Client Contact Programme across Openwork and Owl.


This role plays a key part in ensuring adviser adherence to sales processes, FCA principles, and customer outcome standards. You’ll work closely with internal teams and third-party providers to maintain high-quality customer interactions, monitor outcomes, and identify opportunities for continuous improvement.

This role would suit someone with experience as a Business Assessor, Complaints Handler, Quality Assessor etc

This is a hybrid role, 3 days a week in the Swindon office.

The benefits:

  • Salary - up to £41,000
  • Bonus scheme - on target bonus - 10%
  • Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
  • Critical illness cover
  • Income protection - 1x salary
  • Death in service -...
  • Ready to Apply?

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    Job Details

    • Location Swindon, England
    • Job Type Full-time
    • Category Information and Record Clerks
    • Posted Date June 10, 2026
    • Application Deadline July 20, 2026