Customer Experience & Communication Manager

Position Title Customer Experience & Communication Manager (CECM) Status Full-Time Compensation D.O.E. Reports To General Manager Department / Location Customer Service Department Benefits Company-sponsored health insurance, paid time off, company-matched 401K, discounted flight training Position Summary The Customer Experience & Communication Manager (CECM) is responsible for directing, overseeing, and continuously enhancing all facets of the customer experience at Overland Aviation, while leading the company's marketing, public relations, outreach, and customer engagement efforts. This role ensures that every customer interaction—both direct and indirect—reflects the highest standards of safety, professionalism, and service excellence. The CECM provides leadership and direct oversight to the Customer Service Supervisor and the Customer Service Department, while working in close collaboration with the Line Service Supervisor, Airline Operations Supervisor, and General Manager....

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