Customer Experience Associate

Our Pitch – Who We Are

MoPhones is on a mission to empower Africans with high-quality, premium smartphones that do not break the bank. By combining a trusted online marketplace, local retail presence, and integrated financing, MoPhones makes renewed devices accessible, affordable, and better for the planet through circular, lower-waste

At MoPhones, everything we do is guided by three values: Authenticity, Ownership, and Focus.

• Authenticity – We build trust through honesty, transparency, and real care, ensuring customers feel confident in their renewed devices and financing options.

• Ownership – We take responsibility for the full customer journey, from registration and onboarding through support, escalations, and issue resolution.

• Focus – We prioritise high-quality, accessible smartphones and an excellent service experience that supports customers throughout their repayment journey.

Our products are d...

Ready to Apply?

Submit your application today and join our talented team at Mophones.