Customer Experience Associate

Piper Companies

📍 Durham, North Carolina, United States 💼 Full-time 🕒 Posted June 12, 2026

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Job Description

Piper Companies is hiring a Customer Experience Associate for a small company located in Durham, NC. The Customer Experience Associate will work to help clients with any issues or tickets that come in, as well as provide excellent customer support. The Customer Experience Associate will be a 3 month contract role from October 6th - January th and has potential to extend or become permanent. The Customer Experience Associate will need to work on site in Durham, NC the first week for training and can work remote the remainder of the contract.
Responsibilities for the Customer Experience Associate:
Respond to inbound customer inquires related to an order, navigating the website, etc.
Provide email and live chat support to customers while maintaining KPIS
Provide detailed documentations for peers and leadership when an escalation is made
Identify and report bugs to the triage team, as well as contribute to process improvement
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Job Details

Location Durham, North Carolina

Job Type Full-time

Category Information and Record Clerks

Posted Date June 12, 2026

Application Deadline July 22, 2026