Customer Experience Associate

Customer Experience Executive

At Mokobara, Customer Experience is at the heart of everything we do. We're looking for a Customer Experience Executive with 1-2 years of experience who genuinely enjoys helping customers, takes ownership of problems, and wants to build a long-term career in Customer Experience.

Key Responsibilities

● Manage customer interactions across calls, emails, chats, WhatsApp, social media, and review platforms.

● Own the voice support process, handle escalations, and ensure timely resolution of customer issues.

● Manage customer communications through Freshdesk while maintaining high standards of service and ticket hygiene.

● Work closely with Retail, Operations, Logistics, Ecommerce, and Marketplace teams to resolve customer issues and improve customer experience.

● Track key CX metrics, identify recurring customer pain points, and support projects that improve customer experience an...

Ready to Apply?

Submit your application today and join our talented team at Mokobara.