Customer Experience Analyst - Hybrid IT Support & Growth

Dormont Manufacturing Co

📍 cyberjaya, selangor, Malaysia 💼 Full-time 🕒 Posted July 03, 2026

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Job Description

Dormont Manufacturing Co is seeking an IT Customer Experience Analyst to serve as the first point of contact for customers at their Cyberjaya location. This role involves providing high-quality customer service, diagnosing issues, and managing priorities within an enterprise ticketing system. 
The ideal candidate has a background in Managed IT Services, strong ITIL knowledge, and excellent communication skills. The position offers a supportive team environment and flexible working arrangements. 
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Job Details

Location cyberjaya, selangor
Job Type Full-time
Category Management & Operations
Posted Date July 03, 2026
Application Deadline August 12, 2026