Customer Experience Agent - CCM

Maersk

📍 India, Haryana, India 💼 Full time 🕒 Posted February 28, 2026

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Job Description

We are seeking a dynamic and results-driven professional to manage the customers within our Cold Chain Logistics business. This role demands end-to-end ownership of customer relationships, operational execution, and financial accountability, ensuring seamless service delivery and customer satisfaction.

Key Responsibilities:
Customer Account & Relationship Management: Build and nurture long-term relationships with key clients, ensuring consistent engagement and satisfaction across all touch-points.
Cold Chain Execution Coordination: Oversee the full life-cycle of cold chain logistics—from sourcing to final delivery—ensuring temperature integrity, timely execution, and operational excellence.
Finance Collections & Dispute Resolution: Manage receivables, drive timely collections, and resolve financial disputes with a customer-centric and solution-oriented approach.
Qualifications:
Strong stakeholder management across internal ...
            

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Job Details

Location India, Haryana
Job Type Full time
Category Information and Record Clerks
Posted Date February 28, 2026
Application Deadline April 09, 2026