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Customer Experience Advisor

FirstRand Bank Limited
📍 Krugersdorp, Gauteng, South Africa 💼 Full-time 🕒 Posted June 30, 2026
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Job Description

Description

To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
  • Contribute to cost efficiencies through responsible utilisation of work related resources
  • Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
  • Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
  • Contribute to teamwork and inclusivity within own team
  • Identify and utilise opportunities to assess and improve own performance
  • Ensure operational excellence through the delivery of work processes accor...

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    Job Details

    • Location Krugersdorp, Gauteng
    • Job Type Full-time
    • Category Information and Record Clerks
    • Posted Date June 30, 2026
    • Application Deadline August 09, 2026