Customer Experience Advisor (Complaints Handling)

Customer Experience Advisor (Complaints Handling)

Contract: Permanent & Fixed Term Opportunities Available

About the role

We’re looking for confident and empathetic Customer Experience Advisors to join our team, specialising in complaints handling.

This is a critical role where you’ll act as the voice of the organisation, taking ownership of customer concerns and resolving them fairly, thoroughly, and professionally. You’ll engage with customers across multiple channels – particularly written responses and telephone conversations – ensuring every interaction is handled with care, clarity, and consistency.

If you’re someone who can turn a negative experience into a positive outcome through excellent communication and sound judgement, we’d love to hear from you.

What you’ll be doing

Ready to Apply?

Submit your application today and join our talented team at Anchor.