Customer Excellence Head

Novartis

📍 Greater London, Greater London, United Kingdom 💼 Full-time 🕒 Posted June 06, 2026

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Job Description

This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
                     Summary                        #LI-Hybrid

As Customer Excellence Head, you will act as the execution engine for customer engagement success, ensuring best-in-class omnichannel orchestration, launch readiness, and content activation. You will drive excellence frameworks (ICE, IpEx, DRO) and enable high-impact customer journeys that improve engagement quality and business performance.                                                                                        About the Role         Key responsibilitiesLead omnichannel content activation and customer journey orchestration across CRM and marketing platforms
Ensure readiness and execution of launch excellence processes including LRR
Drive implementati...
            

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Job Details

Location Greater London, Greater London
Job Type Full-time
Category other-general
Posted Date June 06, 2026
Application Deadline July 16, 2026