Customer Escalations Engineering Technical Leader

The application window is expected to close on: 10/23/2026
**Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received** .

**Meet the Team**

The Global Meraki Escalations and Product Specialist Group operates within the CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This team is dedicated to leading Customer Escalations and triaging Customer Facing Defects. They collaborate closely with Meraki Support, Development Engineering, and Product Management teams to ensure a top-tier Customer and Support Experience. The CEAD team is committed to delighting customers by delivering exceptional products—including Catalyst and Meraki platforms, switching, wireless, and routing—and outstanding support experiences through multi-functional collaboration across Cisco, fostering growth and innovation.

The Customer Escalations Engineering Technical Leader role will focus on Meraki Platf...

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