Customer Engineer

Organization Background Engineering Services & Infrastructure (ESI) provides the core technology foundation enabling caregivers, physicians, patients, and technology partners to deliver on Providence’s mission. ESI supports Cloud Services, Network Connectivity, Data Centers, Collaboration Platforms, and End User Computing (EUC), driving large‑scale cloud adoption, infrastructure modernization, and digital experience transformation. Role Summary The Principal Service Engineer / Senior Architect – Digital Experience & Observability is a senior individual contributor responsible for defining, governing, and advancing the enterprise digital experience and observability architecture across endpoints, EUC platforms, and supporting infrastructure. This role owns the technical strategy, platform architecture, and operating model for experience‑led operations, combining DEX, endpoint observability, automation, and AI‑assisted remediation capabilities. Core Responsibilities: Enterprise Architect...

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