Customer Engagement Assistant

Job Purpose

Salary pro rata. This role is about delivering exceptional service to Stagecoach customers who contact us via a range of voice and digital platforms. You will ensure every customer feels listened to, understood, and treated like an individual; and using your technical skills combined with our outstanding technology, strive for the most effective first‑time resolution. Flexible, adaptable, and proactive, the Customer Engagement Assistant responds effectively to changing customer needs and tailors outcomes accordingly, working closely with regional operational centres on a daily basis.

Principal Accountabilities

Work in our omni‑channel contact centre, using multiple contact channels equally competently to deliver brilliant solutions to our customers. This includes traditional inbound voice calls and digital interactions across SMS, email, webchat, and social media, as well as outbound calling to both customers and regional operational centres...

Ready to Apply?

Submit your application today and join our talented team at 100 Stagecoach Services Limited.