Customer Content Lead

Description

Summary

Purpose:
AQA is much more than an awarding organisation. Our purpose is to advance education by enabling teachers and students to realise their potential. We exist to make a positive difference by bringing out the best in those we serve.

The Customer Content Lead plays a pivotal role in delivering this purpose, by leading and developing the Coordinator team and supporting the Customer Content Manager. The Customer Content Hub (CCH) is responsible for strengthening how customer‑facing content is planned, produced and delivered across customer training, event production, revenue enablement, video and other priority content projects.

Acting as a champion for customer‑centric content, the role drives excellence through clear ways of working, robust prioritisation and consistently high standards. You will strengthen and lead a high‑performing team that creates engaging, effective and scalable content aligned to cust...

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