Customer contact representative

Job Title: Analyst/Senior Analyst
Location: Noida (Sector 63)
Reports to: Team Leader / Process Manager
Process Type: 100% Inbound – Voice
Job Summary
We are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards.
Key Responsibilities:
- Handle 70–100 inbound customer calls per day related to banking products and services
- Resolve Level 1 customer queries accurately within defined turnaround times
- Provide clear information, service support, and ensure first-call resolution wherever possible
- Follow all process guidelines, quality standards, and compliance requirements
- Maintain high standards of attendance, productivity, and schedule adherence
Eligibility Criteria
- Strong verbal communication skill...

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