Customer Contact Center Supervisor

Our transportation client is hiring an on-site Customer Contact Center Supervisor to support their office in Philadelphia, PA!!

The Customer Contact Center Supervisor’s primary responsibility is to supervise the activity of the SEPTA Access Customer Contact Center, as a contractor through the Midtown Group. The Customer Contact Center Supervisor will be required to provide a compliant, efficient, and productive level of service to all SEPTA Access customers, agencies, Customer Care agents, and SEPTA employees 365 days a year.



In addition to Customer Care Agent 1, Customer Care Agent 2, and Customer Care Special Projects General Duties, the general duties of the Customer Contact Center Supervisor include:



Managing and directing the daily activities of the SEPTA Access Customer Contact Center.



Carrying out supervision, call monitoring, coaching, training, re-training, disciplining, and reviewing of all Customer Care Agents w...

Ready to Apply?

Submit your application today and join our talented team at The Midtown Group.