Customer Contact Advisor (Sundays)

£ pro rata

Sun 10am - 6.30pm

The Customer Contact Centre operates 24 hrs a day, 365 days a year. We provide 24/7 support to all our clients Nationwide, from both residential and commercial properties.

The main responsibilities are:

• Answer, process & resolve all telephone calls and email enquires in an efficient, professional, clear and concise manner
• Identify the eligibility of an emergency and escalate as a call out as and when required
• Enter details of all enquires onto our bespoke database & update records accordingly
• Document all information according to standard operating procedures and follow instructions
• Manage lone worker functions ensuring any missed calls are escalated to the on-call manager
• Conduct general administrative duties
• A feature of this role is the flexibility to be available to support the business 24/7 for infrequent situations such as severe we...

Ready to Apply?

Submit your application today and join our talented team at Norse Group LTD.