Customer Contact Advisor

Customer Contact Advisor (Permanent)

Location: Ashington/Durham
Hours: 25 hours per week
Salary: £17,550 per annum
Closing Date: 5pm 28th May 2026.

About the Role

As a Customer Contact Advisor, you will mainly deal with repair requests and occasional general enquiries. Some calls may involve customers in difficult situations, requiring strong problem‑solving and customer service skills. You must be proficient in using various IT systems.

About You

We look for someone with excellent communication skills, a team‑focused approach, and experience in front‑line call handling. A passion for delivering great service is essential.

Benefits

• 28 days annual leave + bank holidays, pro‑rated for part‑time employees.
• Working from home opportunities, where applicable to your role, part‑week.
• Health cash plan membership, with over £1,000 cashback per year for items such as dental, optical, physi...

Ready to Apply?

Submit your application today and join our talented team at Bernicia Group.