Customer Contact Advisor

Job Title: Customer Contact Advisor
Location: Birmingham (near NEC)
Type: Full-time, Temporary to Permenant 
Pay: £13 per hour

We are recruiting on behalf of our client, who is looking for a confident and approachable communicator to join their team as a Customer Contact Advisor. This role is ideal for someone who thrives in a fast-paced environment and can stay calm under pressure.

Key Responsibilities
Handle incoming calls from drivers and customers, arranging service, maintenance, and repairs for company fleet vehicles
Assist drivers who have broken down, arranging prompt vehicle recovery (VOR / emergency breakdown support)
Book services with suppliers and organise courtesy or rental vehicles
Schedule additional services or maintenance as required
Keep drivers and customers informed of progress, escalating concerns when needed
Support the coordination and administration of fleet vehicle servicing and maintenance
Skills & Experienc...

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