Customer Complaints Team Leader

Customer Complaints Team Leader (Social Housing Repairs)

Location: Basildon

Salary: £35,000 per annum

Contract Type: Full-time, Permanent

About the Role

Are you a proven leader with deep roots in the social housing repairs sector? Do you know how to turn a challenging customer complaint into a positive experience while driving a culture of continuous improvement?

We are looking for an exceptional Customer Complaints Team Leader to champion our right first time quality culture. Heading up a small, dedicated team within our fast-paced contact centre, you will ensure our multi-channel operations (phone, email, video, social media, and correspondence) deliver an outstanding service to our residents.

You will be the operational backbone of the complaints team-balancing performance data, coaching advisors, and actively managing Work in Progress (WIP) to exceed our performance targets.

Key Responsibilities

Team Leadership & Pe...

Ready to Apply?

Submit your application today and join our talented team at Randstad Construction and Property.

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