Customer Complaints Team Leader

Customer Complaints Team Leader

Reference - MSPS

Expiry date - 26/06/2026

Location - Basildon, Essex

Salary - £34,680 per annum + excellent benefits

We have an excellent opportunity for a proactive and motivated Customer Complaints Team Leader to join our Operations team, based from our office in Basildon, Essex.

About the Role

As the Customer Complaints Team Leader, you will ensure the contact centre operations delivers the required performance, delivering a great customer contact experience through a variety of customer contact channels including phone, email, video, social, correspondence.

Working to deliver the best quality service, you’ll lead, motivate, and manage team performance, promoting best practice, innovation, and a strong 'right first time' quality culture. The role includes supporting KPI performance, monitoring risks, improving productivity, and ensuring effective use of IT systems and reporting...

Ready to Apply?

Submit your application today and join our talented team at Morgan Sindall Property Services Limited.