Customer Complaints Handler

Complaints Handler (Job Share)

Location: Warwick, Warwickshire
Salary: £30,300 pro rata (dependent on hours worked) plus excellent benefits
Hours: Ideally 3 full days - Wednesday, Thursday and Friday

This is a hands-on position where you'll manage complaints from receipt to final resolution, ensuring fair customer outcomes and compliance with FCA requirements. You'll investigate cases, communicate with customers and stakeholders, prepare outcome letters, and identify trends to help improve processes and customer experience.

Key Responsibilities of a Complaints Handler

Manage complaints within FCA timescales.
Conduct fair and thorough investigations of complaints.
Communicate clearly with customers and all stakeholders
Draft clear and compliant complaint response letters.
Maintain complaint records and root cause analysis.
Support continuous improvement and positive customer outcomes.
What you need to be successful as a Complaints Ha...

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