Customer Collaboration Specialist

Mondelēz International

📍 Cali, Valle del Cauca, Colombia 💼 Full time 🕒 Posted June 02, 2026

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Job Description

Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible. 
You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
How you will contribute
You will: 
Be the single point of contact for your customer portfolio
Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
Work with the order fulfilment team to report on KPIs, including root-cause analysis a...
            

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Job Details

Location Cali, Valle del Cauca
Job Type Full time
Category Business Operations Specialists
Posted Date June 02, 2026
Application Deadline July 12, 2026