Customer Case Specialist

Closing Date

Job Title: Customer Case Specialist

Location: Hybrid working between our Durrington (Worthing) office (3 days per week – Tuesday, Wednesday and Friday) and remote working (2 days per week)

Contract Type: 12-month fixed-term contract (maternity cover)

Hours: Full-time, Monday to Friday

Salary: Up to £29,200 depending on skills and experience

About the role

As a Customer Case Specialist, you’ll manage complex and sensitive customer cases from initial handover through to final resolution. These are often cases involving repeat contact or issues at risk of escalating to formal complaints, and your role is key in resolving concerns proactively and supporting customers through to a positive outcome wherever possible.

You’ll act as the main point of contact for customers, keeping th...

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Submit your application today and join our talented team at Southern Water.