Customer Care Team Lead: Service Recovery & Insights

DHL Express
📍 kuala lumpur, kuala lumpur, Malaysia 💼 Full-time 🕒 Posted July 03, 2026

Job Description

DHL Express in Kuala Lumpur is looking for a leader to manage and supervise the Customer Care Advisors team. The role includes ensuring customer satisfaction through effective service recovery, optimizing workforce efficiency, and implementing global customer service procedures.

The ideal candidate should have a bachelor’s degree and 3–4 years of experience in relevant fields, showcasing exceptional skills in relationship management and process improvement.

We offer strong career support, a great culture, and a comprehensive benefits program.

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Job Details

  • Location kuala lumpur, kuala lumpur
  • Job Type Full-time
  • Category Management & Operations
  • Posted Date July 03, 2026
  • Application Deadline August 12, 2026