Customer Care Supervisor: Lead, Coach & Escalations

Confidential
📍 santiago de querétaro, santiago de querétaro, Mexico 💼 Full-time 🕒 Posted June 27, 2026

Job Description

Xe.com in Querétaro is seeking a Supervisor in Customer Care to lead a regional team, ensuring excellent service across channels. Responsibilities include monitoring performance, coaching team members, and managing escalations to enhance customer satisfaction.

The ideal candidate will have supervisory experience in customer service, adept leadership skills, and the ability to analyze service metrics. The role offers a competitive salary and various benefits for a fulfilling work-life balance.

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Job Details

  • Location santiago de querétaro, santiago de querétaro
  • Job Type Full-time
  • Category Other-General
  • Posted Date June 27, 2026
  • Application Deadline August 06, 2026