Customer Care Specialist

Job Description

We are hiring Customer Care Specialists to support members with healthcare and pension benefit inquiries, enrollments, and account updates through phone, email, and chat support.

Responsibilities

• Assist customers with healthcare and benefit-related concerns
• Provide support via phone, email, and chat
• Explain benefit information clearly and professionally
• Maintain accurate customer records and documentation
• Handle confidential information with care and discretion

Qualifications

• At least 1 year of customer service experience
• Excellent English communication skills
• Strong multitasking and problem-solving abilities
• Comfortable using multiple systems and Microsoft Office
• Detail-oriented and customer-focused
• Willing to work on...