Job Description
We are growing! The Senior Customer Care Specialist is a valued member of the Executive Office of Customer Care (EOCC) Fraud team. Must use sound judgment to classify fraud concerns consistently, accurately, and in a timely manner, coordinate with internal departments to determine Fraud status, and communicate with consumer directly on their fraud concerns.
**In the Role**
+ Promptly and accurately capture customer concerns in the complaint management system.
+ Promptly and accurately route customer concerns, using the complaint management system, to the Enterprise Fraud Group (EFG).
+ Communicate OMF fraud determinations to the consumer.
+ Establishes effective, professional rapport with both internal and external customers.
**Requirements**
+ High School Diploma or GED required
+ 1-2 year of customer service experience
+ Ability to manage multiple responsibilities, while adhering to the department's productivity and quality standards...
**In the Role**
+ Promptly and accurately capture customer concerns in the complaint management system.
+ Promptly and accurately route customer concerns, using the complaint management system, to the Enterprise Fraud Group (EFG).
+ Communicate OMF fraud determinations to the consumer.
+ Establishes effective, professional rapport with both internal and external customers.
**Requirements**
+ High School Diploma or GED required
+ 1-2 year of customer service experience
+ Ability to manage multiple responsibilities, while adhering to the department's productivity and quality standards...
Ready to Apply?
Submit your application today and join our talented team at OneMain Financial.
Submit ApplicationJob Details
- Location Evansville, IN
- Job Type Full-time
- Category other-general
- Posted Date July 06, 2026
- Application Deadline July 11, 2026