Customer Care Specialist

Essential Functions
• Customer Care Reps will provide excellent service, nurture the customer relationship
and act as a sales enabler to drive retention and customer loyalty
• Track contract expirations to proactively approach existing customers for renewal and
cross sell opportunities
• Respond to customer queries and address service complaints in a timely manner
• Responsible to retain and grow the service business by identifying potential solutions to
the existing client base
• Make necessary sales presentations to customers as required.
• Acquire and maintain sound knowledge of all product lines and services offered.
• Explain new products and benefits to existing customers
• Partner with internal departments to communicate potential service issues and relay
customer needs.
• Retain and submit cross sell and up-sell opportunities to our already well-established
client base through a combination of in person meetings, phone calls, email, and...

Ready to Apply?

Submit your application today and join our talented team at Everon.

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