Customer Care Specialist

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.  

The Customer Care Specialist is responsible for supporting customers experiencing vulnerability and financial hardship, ensuring compassionate and effective assistance. The role includes managing customer care cases, collaborating with internal departments to address customer needs and working towards the best possible outcomes. The specialist will also provide regular feedback to the Customer Care Supervisor to support continuous improvement and informed decision making.

Why join us

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we’re part of a global bus...

Ready to Apply?

Submit your application today and join our talented team at Bank Australia.