Customer Care Specialist- (Hybrid-Must be base in or near Orlando FL)

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.
**Job Posting Title**
Customer Care Specialist- (Hybrid-Must be base in or near Orlando FL)
**Job Description**
The Customer Care Specialist is responsible for providing exceptional support to members and providers by addressing inquiries related to eligibility, benefits, claims, and service authorizations. The role involves handling incoming calls, accurately documenting intake information into designated systems, and delivering outstanding customer service to both internal and external stakeholders. The goal is to resolve member and provider needs efficiently, ideally on the first call and consistently meet or exceed established performance standards for quality and productivity.
**Responsibilities**
+ Engage inbound callers professional; a...

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