Customer Care Specialist - Billing/Collections

Job Description
We are looking for a Customer Care Specialist with a focus on Billing/Collections to join the team in Alexandria, VA. This is a hybrid role, supporting a federal integrator in the electronic security space. This position will start 5 days per week on site through training period, and then go to 3 days on site, 2 days hybrid.
Responsibilities include:
- Creating and/or adjusting invoices ranging from $10,000 to $1M- Collections for outstanding invoices from customers
- Answering customer questions
- Supporting renewal process and sales compliance reporting
- Front end billing process all the way through collections process

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color...

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