1. Main tasks & responsibilities
Manage end-to-end customer order process: quotations, order entry, invoicing, and delivery coordinationCommunicate with customers on orders, availability, timelines, and documentationCoordinate shipments, prepare all shipping and compliance documentsWork closely with Sales, Supply Chain, Finance, and Product teamsMaintain accurate CRM and order dataResolve customer issues, claims, and escalations in a timely manner 2. Competences, skills & experience
Experience in customer service, order management, or sales supportStrong knowledge of ERP/CRM systems (preferably BPCS, 1C, CRM tools)Understanding of logistics, documentation, and trade compliance processesStrong organizational and multitasking skillsGood communication and stakeholder management skillsAttention...