Customer Care Represantative (M/F/d) (Madrid)

Job Function: Supply Chain & Procurement

Location: Madrid, ES, 28830

Work Location (for field-based positions): Madrid, Madrid

Work Flexibility: Hybrid

Job ID: 4595

About the Role

Karl Storz Iberia is currently searching for a Customer Representative based in Madrid. The main purpose is to manage day‑to‑day Customer Care activities, ensuring a high level of service for both internal and external stakeholders.

Mission

To manage day‑to‑day Customer Care activities, ensuring a high level of service for both internal and external stakeholders.

Key Responsibilities

• Accurately and promptly process all incoming customer orders.
• Handle and resolve customer inquiries related to orders, stock availability, deliveries, invoices, product information, repair/exchange processes, quotations, etc.
• Manage customer complaints from receipt to resolution, following internal procedures and escalating pr...

Ready to Apply?

Submit your application today and join our talented team at KARL STORZ.