Customer Care Quality & Analytics Specialist

FedEx Express México

📍 cuautitlán, cuautitlán, Mexico 💼 Full-time 🕒 Posted July 24, 2026

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Job Description

FedEx Express México is seeking a Customer Care Solutions Specialist Associate in Cuautitlán, Mexico, to support call quality, tracking, and closing the loop on customer inquiries. The ideal candidate has a Bachelor's degree or equivalent with English proficiency and at least one year of experience; strong analytical, planning, and problem-solving skills are essential. 
The role also entails knowledge management input, quality assurance, workforce management tasks, and adherence to scheduling to 
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Job Details

Location cuautitlán, cuautitlán
Job Type Full-time
Category Servicios profesionales/Consultoría
Posted Date July 24, 2026
Application Deadline September 02, 2026