Job Description
FedEx in Mexico is seeking a role to oversee Customer Support, Quality Assurance, and Workforce Management, coordinating front and back‑line call center processes and ensuring compliance across digital platforms.
You will coach representatives, calibrate performance, monitor QA activities, and manage disciplinary actions as needed, while maintaining strong stakeholder relationships and providing regular performance reports to drive service excellence.
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Submit ApplicationJob Details
- Location cuautitlán, cuautitlán
- Job Type Full-time
- Category Servicio de atención al cliente
- Posted Date July 26, 2026
- Application Deadline September 04, 2026