Customer Care Manager

Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables To achieve Spare part targets through dealers/distributors.
Governance of Spare part centre.Identification of distributors.
Identification of 3 S dealers (Sales, Service and Spares), upgrading existing dealers to 3 S dealers ensuring growth and development. Scrutinize dealer financial health and do financial planning accordingly.
Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of productparts as per dealer.Implementation of strategy/schemes for new product launch.
Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application.Liaison with the Head CCM Farm Machinery and the dealers.Management and training of field staff.
Preferred Industries
Facility ManagementEducation Qualification
Diploma in Engineering; Bachelors of Technology; Bachelor of Eng...

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