Customer Care Expert

Customer Care Expert

Location: Ipswich (IP3)
Salary: £14.77 per hour
Hours: Monday to Friday, 07:30 - 17:00
Start Date: Immediate

About the Role

We are recruiting on behalf of our client for a Customer Care Expert to join their busy Customer Care Centre in Ipswich. This is a temp-to-perm opportunity.

You will be a key point of contact for both new and existing customers, handling enquiries, processing hire orders, and responding to time-critical service and breakdown requests. This is a fast-paced, high-volume environment where delivering a consistently high level of customer service is essential.

Key Responsibilities

Act as the first point of contact for customer enquiries via phone and email
Process hire orders, prepare accurate documentation, and ensure attention to detail
Manage breakdown calls and service-related enquiries with urgency and professionalism
Accurately log jobs, ensuring all relevant details and updat...

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